Frequently Asked Questions.
Clear, Direct Answers.

Yes! We provide an exact, audited shopping list with direct links to reputable UK retailers (Scan, Overclockers UK, Amazon, AWD-IT). You pay trade/retail prices directly with official manufacturer warranties registered in your name. We add zero retail markup on components, charging only our transparent 10% assembly fee.

Because we unbox and test components right on your desk with dedicated diagnostic gear, we identify any defective unit immediately. We help you initiate a rapid advance replacement with the retailer under UK consumer warranty, and return at no additional call-out charge to complete the build once the replacement arrives.

Absolutely. Send us your PCPartPicker URL or parts list on WhatsApp. We perform a free pre-purchase compatibility audit: checking cooler clearance, motherboard VRM capability, GPU length vs. case dimensions, and power supply headroom before you spend a single penny.

Yes. All hardware components carry their full 2 to 10-year manufacturer warranties. In addition, Southport PC provides a 30-day workmanship guarantee covering fan curve tuning, BIOS settings, and any software queries post-build.

Very little! We just need a clear table or desk (in your office, dining room, or living room) and access to a working wall outlet. We bring precision magnetic toolsets, thermal pastes, cable-routing supplies, and boot drives.

100% yes! Total transparency is our core principle. You can sit right next to the workbench, ask questions, see thermal benchmarks live on screen, and watch every component unboxed and handled with care. Zero hidden backroom workshop secrets.

Yes, we understand standard working hours can make daytime repairs difficult. We book on-site appointments Monday to Saturday from 9:00 AM to 7:00 PM across Southport and surrounding towns.

A complete custom PC build (assembly, clean cable routing, Windows setup, debloat, GPU undervolting, and thermal stress test) takes roughly 2.5 to 3.5 hours. A PC Deep Clean & Thermal Repaste typically takes 45 to 60 minutes.

If we visit your home or business in Southport (PR8, PR9) and are unable to resolve or diagnose your computer issue, you pay exactly £0. For surrounding towns (Formby, Ormskirk), a modest £15 travel fee covers fuel and travel time if no repair proceeds.

The assembly fee is strictly 10% of the total component cost, with a transparent minimum fee of £70. For example, if your parts total £1,200, our fee is £120. If your parts total £550, our fee is the £70 minimum. This fee is all-inclusive: covering physical assembly, cable routing, BIOS flashing, Windows 11 installation, telemetry debloat, and GPU undervolting.

Modern graphics cards use delicate thermal pads that frequently tear when disassembled on a mobile desk, and opening cooler shrouds can void manufacturer warranty seals. For GPUs, we thoroughly clean heatsink fins, fans, and backplates using electric blowers and soft brushes. CPU thermal repasting (using Arctic MX-6 or Noctua) is safe, straightforward, and delivers the highest temperature benefit.

We recommend a professional deep clean every 12 to 18 months under normal household conditions, or every 6 to 8 months if you have pets or if the PC sits directly on a carpeted floor. Regular cleaning prevents thermal throttling, reduces fan noise, and prolongs component lifespan.

No! Before performing any operating system installation, Windows debloat, or drive reformatting, we perform a complete, verified backup of your photos, documents, and browser bookmarks to an external drive. Everything is migrated cleanly to your refreshed setup.